We are beginning our annual maintenance program, which includes testing and flushing fire hydrants in addition to a temporary change in water treatment. This work will begin next week and will occur across our system for the next month.
This work is not related to the coronavirus and is a part of our annual maintenance. This annual program supports continued water quality and fire protection. While Illinois American Water crews are working, customers may experience a slight drop in water pressure or draw some discolored water for a short period of time. If discolored water occurs, it is recommended that customers let their cold water run briefly and it should clear up on its own. If discolored water occurs, please refrain from doing laundry during that time.
While we are completing this work, our water quality team will also be switching treatment to a form of chlorine known as “free chlorine,” which does not contain ammonia. This stronger disinfectant is typically used by water utilities when flushing water mains and fire hydrants.
If you have a health care need that requires purified or filtered water, you should reach out to your healthcare provider with any questions. During the temporary treatment change, customers may experience a more noticeable chlorine taste or odor in their water. There is no reason for concern. This is due to the switch in chlorine types.
If you are a landlord, you are responsible for letting your tenants know about the impact to their water service. Thank you for your patience and understanding. Please visit www.illinoisamwater.com for more information.